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Dell Tech Support Rating

For those who have a problem with a Dell laptop or desktop, chances are you'll get the problem resolved a lot faster in case you look for the answer online. All of us found that, while Dell's website and online discussion were great for resolving difficulties with our laptop, the company's cell phone support not only took quite a long time, but also failed to resolve some of our issues.

I had 3 questions I wanted Dell to reply to: How do I get "Hey, Cortana" up and running, how do I change the sound on my notebook, and how should i reverse the direction associated with two-finger scrolling on my trackpad. For this test, I utilized a Dell Inspiron fifteen 3000 Series notebook.

Internet and Social Support

Amongst other upgrades, Dell informed us that it has worked yesteryear to make its support website easier to navigate. Indeed, I discovered it fairly easy to find things i was looking for. The support home-page has three large tab: Product Support, Top Sources, and Orders and Assistance Requests. Here, you can find several ways to connect to tech assistance.

dell-tss15_pq_ask_a_questionOn the main support web page, a small tab on the correct says, "Contact Us. inch I selected Get Tech support team, which then opened a page along with three options in the middle: Cell phone, Chat and Email.

All options directed me, basically, to the same page, that prompted me to enter something tag to identify my notebook computer first.

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